Tips for 911 Calling
Consumers making a 911 call from a wireless phone should remember the following:
- Tell the emergency operator the location of the emergency right away;
- provide the emergency operator with your wireless phone number, so if the call gets disconnected, the emergency operator can call you back;
- PSAPs currently lack the technical capability to receive texts, photos and videos;
- if your wireless phone is not “initialized” (meaning you do not have a contract for service with a wireless service provider), and your emergency call gets disconnected, you must call the emergency operator back because the operator does not have your telephone number and cannot contact you;
- to help public safety personnel allocate emergency resources, learn and use the designated number in your state for highway accidents or other non life-threatening incidents (States often reserve specific numbers for these types of incidents. For example, “#77” is the number used for highway accidents in Virginia.);
- refrain from programming your phone to automatically dial 911 when one button, such as the “9” key, is pressed. Unintentional wireless 911 calls, which often occur when auto-dial keys are inadvertently pressed, cause problems for emergency call centers;
- if your wireless phone came pre-programmed with the auto-dial 911 feature already turned on, turn this feature off (consult your user manual for instructions);
- lock your keypad when you’re not using your wireless phone to help prevent accidental calls to 911;
- and, consider creating a contact in your wireless phone’s memory with the name “ICE” (in Case of Emergency), which lists the phone numbers of people you want to have notified in an emergency.
- Then give the nature of your Emergency. Source: http://www.fcc.gov/guides/wireless-911-services
It is unclear what your 911 call center may ask, but you should always lead with the above information even if the 911 operator asks “What is your Emergency”
Sometimes you may experience a Call Center that is overloaded. If this occurs, you should expect the 911 operator say, “911, Can you hold?
If you can not hold, Say NO! The 911 operator should then respond to your call accordingly.